The Department of Administrative Reforms and Public Grievances (DARPG) has released its monthly performance report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for August 2026. The report shows that central government ministries and departments resolved 2,42,391 grievances during the month, continuing a strong track record of public complaint handling.
CPGRAMS is a digital platform that allows citizens to file grievances against central government agencies and track their resolution online. The system also integrates with Common Service Centres across the country, making it accessible to people in villages and remote areas. This monthly report is the 52nd in a series tracking grievance redressal performance across the central secretariat.
Key facts
- 2,42,391 grievances redressed in August 2026
- 2,51,147 grievances received during the month
- 93,864 grievances pending as of end of August
- Average disposal time: 13 days across central ministries and departments
- Monthly disposal exceeded 1 lakh cases for the 50th consecutive month
- 1,38,801 new user registrations in August 2026, the highest for the year
- 8,999 grievances filed through Common Service Centres
- West Bengal: 42,054 new registrations; Uttar Pradesh: 17,202; Maharashtra: 10,616
- CPGRAMS available at over 5 lakh Common Service Centres across the country
- 24,085 appeals received; 24,611 appeals disposed in August
- 424 Secretary-level review meetings conducted since operationalization on 14 August 2025
What is CPGRAMS and how it works
CPGRAMS is an online system that lets any citizen file a complaint against a central government ministry or department, track its status, and appeal if unsatisfied with the response. Citizens can register on the portal directly or through Common Service Centres, which are retail outlets run by entrepreneurs in villages and towns that offer government services.
The platform was designed to standardize how government agencies handle public complaints and reduce the time taken to resolve them. DARPG monitors all ministries and departments monthly, ranking their performance through a Grievance Redressal Assessment and Index (GRAI).
August performance and pending cases
In August 2026, the central secretariat received 2,51,147 grievances and resolved 2,42,391 of them. This means 93,864 cases were still pending at month end. Of these pending cases, roughly 69 percent had been waiting for less than 21 days, suggesting that most grievances are being handled within acceptable timelines.
The average time taken to resolve a grievance across all central agencies was 13 days. The continuous crossing of the 1 lakh monthly disposal mark for 50 months in a row indicates sustained capacity in the grievance redressal system.
Top performing ministries and departments
DARPG divides agencies into two categories based on complaint volume. In Group A (agencies receiving 500 or more grievances monthly), the Department of Posts, Department of Telecommunications, and Department of Financial Services (Insurance Division) ranked as top performers in August 2026.
In Group B (agencies receiving fewer than 500 grievances monthly), the Ministry of Steel, Ministry of Shipping, and Ministry of Development of North Eastern Region showed the best performance.
Who files grievances and through which channels
Of grievances filed in August 2026, 44 percent were directed toward three departments: the Department of Rural Development received 39,432 complaints, the Ministry of Labour and Employment received 39,188, and the Department of Financial Services (Banking Division) received 31,163. These three departments handle services that directly affect large numbers of citizens, such as rural employment schemes, labour standards, and banking services.
Beyond the main portal, 8,999 grievances were filed through Common Service Centres in August, showing growing use of the offline channel. A total of 1,38,801 citizens registered as new users during August, the highest monthly registration figure for 2026. West Bengal accounted for 42,054 of these registrations, Uttar Pradesh for 17,202, and Maharashtra for 10,616.
Appeals and review meetings
When a citizen disagrees with how their grievance was resolved, they can file an appeal. In August, 24,085 appeals were received and 24,611 were disposed, leaving 16,693 pending.
DARPG introduced a Review Meeting Module in August 2025, requiring senior government officials (Secretaries) to periodically review grievance handling performance in their ministries. As of 31 August 2026, a total of 424 such review meetings had been held across the central secretariat, with 21 meetings in August alone.
What this means for you
If you have filed a complaint against a central government agency through CPGRAMS, the August data suggests you can expect resolution within about two weeks on average. If your local area has a Common Service Centre, you can now use that facility to file grievances even if you do not have internet access at home.
The continued growth in user registrations and the high disposal rate indicate that the system is becoming more widely used and accessible, particularly in states like West Bengal, Uttar Pradesh, and Maharashtra where registration numbers are highest.