The Department of Administrative Reforms and Public Grievances (DARPG) has released its 49th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for August 2026. The report tracks how state and territorial governments are handling citizen complaints and grievances submitted through the national portal. In the month of August alone, nearly 99,000 complaints were received across all states and union territories, with over 79,000 resolved.
Key facts
- 98,997 public grievance cases received in August 2026 across States and UTs
- 79,639 public grievance cases resolved in the same month
- 2,53,040 total pending grievance cases as of 31 August 2026
- 23 States and UTs have more than 1,000 pending cases each
- Uttar Pradesh disposed 28,939 cases; Gujarat disposed 6,810 cases; Rajasthan disposed 5,895 cases
- 1,38,801 new users registered on CPGRAMS in August 2026
- 42,054 registrations came from West Bengal alone
- 8,999 grievances filed through Common Service Centres in August 2026
- CPGRAMS available at over 5 lakh Common Service Centres across the country
- 1,270 training courses conducted over five financial years under Sevottam Scheme
- 42,011 government officers trained under Sevottam between FY 2022-23 and FY 2026-27
What CPGRAMS measures
The Centralized Public Grievance Redress and Monitoring System is an online platform where Indian citizens can lodge formal complaints about government services and administrative actions. States and union territories are required to respond to these grievances within fixed timeframes. The monthly reports published by DARPG show the volume of complaints received, how many have been resolved, and how many remain pending, providing a snapshot of grievance redressal efficiency across the country.
Performance in August 2026
During August 2026, the system received nearly 99,000 new complaints. However, only about 80 percent were resolved in that same month, leaving roughly 20,000 cases unaddressed. The disposal performance varied significantly by state. Uttar Pradesh, the most populous state, handled by far the largest number of complaints with nearly 29,000 disposals. Gujarat and Rajasthan followed with considerably smaller numbers, suggesting that grievance handling capacity and speed differ substantially across states.
A concerning trend emerges in the pendency data. As of the end of August 2026, over 2.5 lakh grievances were still awaiting resolution across all states and territories combined. More than two dozen state and territorial administrations were struggling with backlogs exceeding 1,000 cases each. This indicates that despite monthly disposals, the total pile of unresolved complaints continues to grow faster than they are being cleared.
Citizen registration and access channels
In August 2026, over 1.38 lakh citizens registered as new users on the CPGRAMS portal. A striking concentration appeared in West Bengal, which accounted for over 30 percent of all new registrations. This may reflect state-specific awareness campaigns or administrative focus on the platform.
CPGRAMS has been integrated with the network of Common Service Centres (CSCs), which are retail points run by Village Level Entrepreneurs in rural and semi-urban areas. Through this integration, the system is accessible at more than 5 lakh CSCs served by 2.5 lakh entrepreneurs. In August 2026, nearly 9,000 grievances were filed via CSCs. West Bengal again led with 44 percent of all CSC-based grievance filings, suggesting strong local awareness and usage in that state.
Officer training under Sevottam Scheme
Alongside monthly grievance data, the report highlights progress under the Sevottam Scheme, a government initiative to improve grievance redressal and public service delivery. Between April 2022 and August 2026, a span of just over four financial years, DARPG reports that 1,270 training courses have been completed. Approximately 42,011 government officers from various states and territories have attended this training. The courses aim to build capacity in handling public grievances efficiently and fairly. The training numbers have remained relatively steady, with around 8,500 to 10,800 officers trained each financial year.
What this means for you
If you file a grievance through CPGRAMS, the wait time depends on which state you live in. States like Uttar Pradesh and Gujarat are clearing complaints faster than many others, but the rising backlog across most states suggests that delays are common. Using a nearby Common Service Centre may provide better access if you lack internet connectivity or prefer in-person assistance. The ongoing expansion of officer training suggests that the system is attempting to improve response quality and timeliness over time, though current numbers suggest these improvements have not yet eliminated substantial delays.