The Department of Posts, Delhi Circle, will conduct a monthly Dak Adalat, a public grievance hearing session, on 28 October 2026. The session will address complaints and issues related to postal services across Delhi. Citizens with unresolved postal grievances can submit complaints by 19 October 2026 for consideration.
Key facts
- Date: 28 October 2026 (Wednesday)
- Time: 11:00 AM
- Venue: Office of The Chief Postmaster General, Delhi Circle, 3rd Floor, Meghdoot Bhawan, near Jhandewalan Metro Station, New Delhi 110001
- Complaint submission deadline: 19 October 2026 (Monday)
- Complaints received after the deadline will not be entertained
- Contact: Assistant Director (CS), O/o Chief Postmaster General, Delhi Circle, New Delhi 110001
Who can file a complaint
The circle level Dak Adalat is specifically designed for complaints that were initially raised at the divisional level Dak Adalat but remain unresolved. This is a second-stage hearing for cases pending settlement. If your postal issue has already been presented at the divisional level and you are still unsatisfied with the resolution, you can bring it before the circle level authority.
What counts as a valid complaint
Complaints must be concrete and brief, focusing on specific issues with postal services. General complaints and matters related to postal policy will not be considered. Examples of valid complaints would include delays in mail delivery, loss of registered mail, issues with postal accounts, or problems with specific postal transactions. The Dak Adalat is meant for individual service failures, not for broader policy concerns or suggestions.
How the Dak Adalat works
The Dak Adalat system is designed to provide direct access to senior postal officials and resolve issues on the spot. Each complainant will receive an individual hearing with the Chief Postmaster General’s office. Rather than following a lengthy formal process, the Dak Adalat aims to listen to the problem directly and attempt immediate settlement where possible. This approach enables faster resolution compared to regular grievance redressal channels.
How to submit your complaint
To participate in the Dak Adalat on 28 October, you must submit your complaint in writing to the Assistant Director (CS) at the Office of the Chief Postmaster General, Delhi Circle, New Delhi 110001. The deadline for submission is 19 October 2026. Any complaints that arrive after this date will not be considered for the hearing. Ensure your complaint is specific, brief and explains the problem clearly.
What this means for you
If you are a postal customer in Delhi with an ongoing grievance that was not resolved at the divisional level, this Dak Adalat offers an opportunity to present your case directly to senior officials. The hearing provides a chance for faster resolution than formal complaint procedures. However, you must act quickly: complaints must be filed by 19 October to be included in the 28 October hearing. If your complaint does not fall under the category of postal service issues or is a policy matter, it will not be entertained, and you may need to approach alternative grievance channels.