The Department of Administrative Reforms and Public Grievances (DARPG) has released its 48th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) covering July 2026. The report tracks how State and Union Territory governments handle citizen complaints and grievances filed through the national platform. The data shows the volume of cases received, resolved and still pending across the country.
What the numbers show
In July 2026, States and UTs received a total of 1,01,047 public grievance cases through CPGRAMS and resolved 83,324 of them during the same month. Uttar Pradesh handled the most cases, disposing of 24,694 grievances, with Rajasthan coming second at 6,774 cases closed.
However, a backlog exists. As of 31 July 2026, a total of 2,33,714 grievance cases remained pending across all States and UTs. Twenty-two State and Union Territory governments each have more than 1,000 unresolved cases waiting in the system.
The report also shows that 1,07,186 new users registered on the CPGRAMS platform during July 2026. Uttar Pradesh accounted for 17,819 of these new registrations. The system has expanded beyond online filing: grievances can now be registered through Common Service Centres (CSCs), neighbourhood shops run by Village Level Entrepreneurs. In July, 9,475 complaints came through CSCs, which are available at over 5 lakh locations nationwide.
On officer training, DARPG notes that under the Sevottam Scheme over the past five financial years from 2022-23 to 2026-27, a total of 1,217 training courses have been completed. These courses trained approximately 40,077 government officers in grievance redressal and public service delivery.
What this means for you
If you file a complaint with your State or UT government through CPGRAMS, you now have a clearer picture of how many grievances are being handled and the pace at which they move. The integration with Common Service Centres means you can register complaints at village-level CSCs rather than travelling to offices. The large number of pending cases suggests that resolution times may vary, and you may need to follow up on your grievance actively rather than expect quick automatic closure.