The Department of Pension and Pensioners’ Welfare has completed its third annual special campaign to resolve long-standing pension complaints. Between July and August 2026, the department tackled nearly 3,200 grievances submitted by central government pensioners and their families, successfully resolving more than two-thirds of them.
The Campaign and Its Results
Special Campaign 3 ran from 7 July to 31 August 2026. The department worked with 40 ministries and other government agencies to identify and process grievances. Officials found 1,062 long-pending cases during the preparatory phase and added another 2,131 complaints from the CPENGRAMS portal that had been waiting for over a month. In total, 3,193 cases were taken up for resolution.
By the end of the campaign, 2,306 grievances had been redressed, achieving a 72 per cent success rate. Notably, the majority of resolved cases involved pensioners and their families living in rural areas, suggesting that online grievance portals are helping people in less connected regions access the system.
The campaign produced substantial financial relief. Multiple pensioners received arrears ranging from several lakhs to over Rs 37 lakh. For example, one Defence pensioner’s widow received Rs 37.40 lakh in family pension arrears, while another received Rs 30.15 lakh covering arrears from June 2011 to February 2026. A disabled dependent daughter was cleared Rs 16.70 lakh in family pension arrears dating back to June 2013.
What This Means for You
If you are a central government pensioner or family member with a long-standing pension claim or grievance, this campaign demonstrates that the government is systematically working through backlogs. You can file complaints through the CPENGRAMS portal or directly with your ministry. While around 887 cases remain unresolved, the department says active follow-up is continuing. The high success rate with rural cases suggests the system is becoming more accessible to people outside major cities.