How to File a Consumer Complaint in India: Step by Step Process
There are two routes for a consumer complaint in India, and they suit different problems. For an unresolved grievance with a company, use the…
- Takes
- The National Consumer Helpline takes up grievances with the company directly. On e-Jagriti, cases have been disposed in as little as 25 days, and the platform recorded 1,27,058 disposals against 1,30,550 filings as on 13 November 2025
- Costs
- The National Consumer Helpline is free. Filing a case before a Consumer Commission carries a fee that depends on the value of the goods or services paid for, and is paid on e-Jagriti through Bharat Kosh or PayGov
- Authority
- National Consumer Helpline for pre-litigation grievances; District, State and National Consumer Disputes Redressal Commissions for formal cases through e-Jagriti