The Department of Administrative Reforms and Public Grievances (DARPG) has released its 50th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for September 2026. The report tracks how state and union territory governments are handling citizen complaints through the national grievance portal.
In September alone, states and UTs received 99,134 new grievance cases and resolved 1,15,168 cases, marking the highest disposal figure for the year. The report also shows progress in training government officers to handle complaints better under the Sevottam Scheme.
Key facts
- 99,134 new grievance cases received by states and UTs in September 2026
- 1,15,168 cases resolved by states and UTs in the same month
- 2,37,128 grievance cases still pending across states and UTs as of 30 September 2026
- Uttar Pradesh resolved 45,970 cases in September, the highest among all states
- Andhra Pradesh resolved 8,340 cases; Haryana resolved 6,437 cases
- 23 states and UTs have more than 1,000 pending cases each
- 92,822 new users registered on CPGRAMS in September 2026
- 1,87,362 feedback submissions received through call centre and online in September
- 12,996 grievances registered through Common Service Centres in September
- 1,312 training courses conducted over five financial years (FY 2022-23 to FY 2026-27)
- 43,738 government officers trained under Sevottam Scheme in five years
- West Bengal completed full integration with CPGRAMS on 22 September 2026
What is CPGRAMS and how it works
CPGRAMS is the national platform through which Indian citizens can lodge formal complaints against government offices and officials. State and union territory governments are required to use this system to register, track and resolve public grievances. The portal allows citizens to monitor the status of their complaints in real time.
The system has been linked with Common Service Centres (CSCs), the network of retail outlets in villages and towns that provide digital services. This means citizens can now file grievances at over 5 lakh CSCs across the country, handled by approximately 2.5 lakh Village Level Entrepreneurs.
Performance and pendency trends
In September 2026, the disposal rate exceeded the receipt rate, meaning states resolved more cases than came in that month. This suggests the backlog of pending cases is slowly clearing. The pendency declined by 6.3 percent from August to September, falling from around 2,53,000 cases to 2,37,128 cases.
However, a significant backlog remains. Nearly one quarter of all pending cases are concentrated in just a few states. Uttar Pradesh’s high resolution rate of 45,970 cases in a single month suggests a state-level system actively processing complaints, though it also reflects the large volume of grievances generated in India’s most populous state.
Officer training and service improvements
The Sevottam Scheme focuses on improving how government departments handle citizen grievances. Between April 2022 and September 2026, DARPG conducted 1,312 training courses, preparing 43,738 government officers to better receive and resolve complaints. Training numbers have been consistent across the five-year period, ranging from 236 courses in FY 2023-24 to 331 courses in FY 2025-26.
In September 2026 alone, 146 training courses were held, training 4,997 officers. The ongoing training suggests the government believes there is continuous need to improve grievance handling across states and UTs.
Citizen engagement and feedback
The report shows growing citizen participation in the system. In September 2026, nearly 93,000 new users registered on CPGRAMS, indicating rising awareness and use of the platform. The system also collected nearly 1.88 lakh feedback submissions, suggesting citizens are engaging not just to file complaints but also to rate their experience with the redressal process.
What this means for you
If you have a grievance against any state or UT government department or official, you can file it on CPGRAMS either online through the portal or in person at your nearest Common Service Centre. The system requires departments to acknowledge your complaint, investigate it and provide a response within a set timeline. The September 2026 data shows that most grievances are eventually resolved, though some take longer than others depending on the state and the nature of the complaint.
The integration of CPGRAMS with CSCs means rural and semi-urban citizens no longer need internet access at home to lodge a formal complaint; they can visit their local CSC for help.
What happens next
DARPG conducts review meetings with state and UT officials to assess their grievance redressal performance. A review meeting was held on 24 September 2026 to discuss how states are performing against service delivery benchmarks. The department continues to monitor pendency levels and encourage states to reduce backlogs of unresolved complaints.