The Department of Financial Services under the Ministry of Finance held a review meeting on government-run general insurance companies to assess their financial health and business performance. The meeting, chaired by the DFS Secretary, looked at how these four state-owned insurers performed during the financial year 2025-26 and what steps they need to take going forward.
What was reviewed and what needs to change
The meeting examined the underwriting performance, key performance metrics, digital progress and operational matters of the public sector general insurance companies for the year ending March 2026.
The DFS Secretary directed these companies to focus on improving their financial health by concentrating on insurance lines that actually make money and reducing their claim-to-premium ratios. The companies were also told to make better use of technology and speed up their digital shift, while being careful about spending on information technology projects.
On the business side, the companies were advised to:
- Improve how many people buy insurance and how much insurance they buy, particularly in areas that do not yet have good coverage
- Reduce gaps in protection by reaching out to underserved regions and population groups
- Better communicate their products through social media and other channels to build awareness
- Create a common framework for measuring performance across all four companies, with reviews every three months
- Handle customer complaints faster and ensure the quality of their responses
What this means for you
If you buy insurance from any of India’s four state-run general insurers, you may see improvements in how they reach out to customers and handle complaints. The companies are being pushed to expand insurance options to people in smaller towns and rural areas who currently lack coverage. The focus on digital progress also suggests you might find it easier to buy policies and lodge claims online in coming months.